Last updated: December 19, 2025
Please read these Terms of Service ("Terms") carefully before using AAP - Auto Appraisals Perfected ("Service," "we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.
By creating an account, accessing, or using our vehicle appraisal services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.
You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you meet this age requirement.
AAP provides vehicle appraisal services including:
To use our Service, you must create an account by providing:
You may also register using Google or Twitter OAuth authentication.
You are responsible for:
We strongly recommend enabling two-factor authentication (2FA) for enhanced account security. We offer 2FA via email, SMS, or authenticator apps.
You agree to provide accurate, complete, and truthful information about:
Important: Providing false or misleading information may result in inaccurate appraisals, account suspension, and potential legal consequences. We reserve the right to reject appraisals based on suspected misrepresentation.
You agree not to:
The appraisal process follows these stages:
Appraisals in "Draft" or "Pending" status may be deleted by the customer. Once payment is received, appraisals cannot be deleted but may be subject to our refund policy.
Upon completion, you will receive a formal appraisal report. This report represents the appraiser's professional opinion of value based on the information provided, current market conditions, and comparable sales data at the time of appraisal.
Important Disclaimer: Vehicle appraisals are professional opinions of value, not guarantees. The appraised value:
Payment is required before your appraisal enters the review stage. We accept the following payment methods:
All prices are in US dollars. Applicable taxes may be added based on your location.
Payments are processed securely through Stripe and PayPal. We do not store complete credit card numbers on our servers. By providing payment information, you authorize us to charge the specified amount.
ACH Payments: Bank transfers may take 3-5 business days to process. Your appraisal will move to "In Review" status once the payment is initiated, but will revert to "Pending" if the transfer fails.
You may save payment methods to your account for future use. You can manage and remove saved payment methods at any time through your account settings.
When booking an appointment with an appraiser:
You may cancel a confirmed appointment through your account. Cancellation policies and any applicable refunds depend on the timing of cancellation and specific service terms.
You may upload various documents to support your appraisal, including:
Maximum file size: 50 MB per file. By uploading content, you represent that you have the right to share such content and that it does not violate any third-party rights.
Uploaded documents may be processed using AI technology to extract vehicle information automatically. This data extraction is intended to assist in completing your appraisal and is subject to review by appraisers.
The Service, including its design, features, content, and software, is owned by AAP and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission.
You retain ownership of documents and images you upload. By uploading content, you grant us a license to use, store, and process that content for the purpose of providing our services.
Completed appraisal reports are provided for your personal use. You may share reports with third parties (lenders, insurance companies, etc.) as needed. You may not alter, forge, or misrepresent appraisal reports.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Appraisals represent professional opinions based on available information and are not guarantees of value.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AAP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND APPRAISERS SHALL NOT BE LIABLE FOR:
Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid for the specific appraisal giving rise to the claim.
You agree to indemnify, defend, and hold harmless AAP, its officers, directors, employees, agents, and appraisers from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:
You may close your account at any time by contacting support. Account closure does not entitle you to refunds for completed appraisals or unused account balance.
We may suspend or terminate your account immediately if you:
Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination will survive, including ownership, warranty disclaimers, indemnification, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [Your State], without regard to conflict of law principles.
Before filing any formal dispute, you agree to contact us first to attempt to resolve the matter informally through our support channels.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and AAP regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.
For questions about these Terms of Service, please contact us.
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